OD Toolkit Series - Third Party ConflictThird-party conflict management is a process of facilitation that means you are helping two or more people work through a conflict in which you are not personally involved. It is core to OD as practitioners who have a frame and understanding for how to manage conflicts will help organizations work through tough moments more functionally. Effective third-party work uses a whole system focus to 1) manage the conflict so the tasks become effective, 2) ensure maximum learning from each party in the conflict and how they contributed to the issue, 3) resolve potential systemic issues that created the conflict, and 4) create a plan for how to handle similar situations in the future. Openness to managing conflict tremendously helps organizations improve for all employees.
At the end of the training, participants will:
- Learn a sequence and structure for resolving conflict between two employees.
- Understand the core facilitators triangle needed to effectively facilitate conflict and meetings.
- Learn how to identify subtle blame and help participants take greater ownership of their issues.
- Know how to leverage systems thinking to ensure the effective sponsorship is in place that allows easier resolution.
- Increase capacity to recognize and resolve workplace systemic issues that are in part causing the conflict.
This training is limited to 12 participants. Sign up now to ensure your spot!
About Your Instructor
Chris Crosby is the President of the Board at PNODN. He is also a consultant and author of two recent books, Strategic Organizational Alignment, published in 2017, and Strategic Engagement, out 2018. He is first and foremost a practitioner with internal and external experience. He has held an adjunct faculty position at Saybrook University/Leadership Institute of Seattle and guest faculty at Martin University in Indianapolis.
Chris is an expert in systems thinking applied to the workplace. He uses his unique understanding of systems thinking and authority in the workplace to create organization alignment, implementation structures, and people processes for various forms of organization change. He also develops leadership programs for various clients. His programs utilize a unique industry adapted Skills Training Group (T-Group) as his primary experiential learning method to train leaders to engage their workforce in such a way that builds ownership, alignment and ultimately better business results.
$50 Members when pre-paid & pre-registered
$80 Non members/Walk inWe are not able to offer refunds after the Wednesday prior to the training. Substitutions are welcome.
12:30 - 1:00 pm Arrival, Registration & Opening
1:00 – 5:00 pm Training
Please be aware that our training's could be recorded or photographed.
Online registration closes two days prior to the training. PNODN encourages pre-registration to allow the instructor to prepare for the training. Space is limited, walk ins at the door will only be accepted if there is availability.
$50 Members when pre-paid & pre-registered$80 Non members/Walk in
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