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OD Toolkit Series - Dealing with hostility coming your way: Going deeper in group process

  • December 20, 2019
  • 2:30 PM - 5:30 PM
  • Smart Building Center - Pacific Tower, 1200 12th Ave. S., Suite 110, Seattle, WA 98144
  • 2


  • PNODN Member who has pre-registered
  • Anyone who is not a current PNODN member
  • When you purchase a PNODN membership right now, you can also pay to attend the meeting at the member rate of $37.50. One click to savings!
  • When you purchase a PNODN Student/Senior (60 and over) membership right now, you can also pay to attend the meeting at the Student/Senior (60 and over) member rate of $37.50. One click to savings!
  • For participants who are members of a PNODN partner organization.

Registration is closed

OD Toolkit Series - Dealing with hostility coming your way: Going deeper in group process with Robert Crosby

Columbia University’s Dr. W. Warner Burke says this about Robert Crosby: “...his knowledge and application of the T-group is unsurpassed.”

The original T-group was about group process!

Participants will have the opportunity to respond to hostile statements that Bob has received through the years and to share hostile statements that have come their way and discover effective responses!

Does anyone disagree that adolescents are often more influenced by their peers than by their parents? The great Kurt Lewin nailed this. There are (mostly) unconscious group norms guiding the behavior of anyone in a gang or a work group. Low producing employees become higher producing when they are moved to a high producing group. Conversely, high producers become less productive when moved to a low producing group.

How do I help clients identify these dynamics, and more importantly, how are these shifted.

The ability to understand norms separates a professional consultant from an amateur.

Organization Development was built on ‘group development’ which was understood and written about prior to the evolution of OD. Yet in recent years that reality has been lost in the ever present pull to find the next best theory. Join ODN Lifetime Achievement Award winner and Seattle resident Robert Crosby, assisted by the President of Board of PNODN Chris Crosby, as he leads you in a session to help identify central elements of all groups and simple ways to utilize these elements to impart positive change.

Gordon W. Allport in his forward to Kurt Lewin’s (1948) “Resolving Social Conflicts” wrote, “The unifying theme is unmistakable: the group to which an individual belongs is the ground for his perceptions, his feelings, and his actions. Most psychologists are so preoccupied with the salient features of the individual's mental life that they are prone to forget it is the ground of the social group that gives to the individual his figured character.”

Come join us in this experiential training as we explore group process and how to use yourself to positively impact any group.

At the end of the experience, the participants will: 

  • Recognize common patterns in groups.
  • See the clear connection between turnover, poor safety, absenteeism, low morale, quality issues, and unproductive norms. 
  • Develop strategies to change group norms towards positive ends including how to improve the metrics in the above categories.
  • Understand how your behavior impacts any group you are consulting.

This training is limited to 16 participants. Sign up now to ensure your spot!

About Your Instructor

Robert P. Crosby, M.DIV, STM (Boston University) at 90 is still active. He won a lifetime achievement award from the OD Network in 2016. He has 60 plus years of experience helping organizations get clear about effective leadership, alignment, teamwork, change management, task accomplishment and accountability. He is a master in his field, having founded the Leadership Institute of Seattle (LIOS) in 1969, and held faculty roles through LIOS contracts at universities such as Antioch in Seattle and Martin University (named after Martin Luther King Jr.) in Indianapolis, Indiana. LIOS became the first Masters program in Organization Development in 1973.

In 1991 he created a corporate (Masters) leadership program to train both managers and steelworkers in Alcoa. Three of the participating plants were in Addy (WA), Knoxville (Tn) and Evansville (In). All three were failing prior to the program and Robert’s intensive two year intervention. By 1994 Knoxville and Evansville created one-third of the world wide profits for Alcoa. He has led T-Groups in six countries. He has published several business books including The Cross-Functional Workplace, Walking the Empowerment Tightrope, and most recently Cultural Change in Organizations. In the current annual Jossey-Bass book on Organization Development, Robert has recently co-authored an article with Matthew Minahan of American University called, “The Classic T-Group.” His forth coming book is on T-Groups.


$37.50 Members when pre-paid & pre-registered

$60 Non members/Walk in

We are not able to offer refunds after the Wednesday prior to the training. Substitutions are welcome.


12:30 - 1:00 pm  Arrival, Registration & Opening

1:00 – 4:00 pm Training

Please be aware that our training's could be recorded or photographed.

Online registration closes two days prior to the training. PNODN encourages pre-registration to allow the instructor to prepare for the training. Space is limited, walk ins at the door will only be accepted if there is availability.

$37.50 Members when pre-paid & pre-registered

$60 Non members/Walk in

Consider joining PNODN - members savings over the course of the year are substantial!

"PNODN" is a 501(c)3 non-profit organization.

PO Box 46107, Seattle, WA 98146

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